Sadly due to the COVID-19 outbreak, the NIHL Play Off weekends that were due to be staged in April in Widnes, Alexandra Palace, Bracknell, Sheffield and Coventry were postponed and could not be played at their originally scheduled time.
Since the joint suspension of play statement on March 16th the NIHL management group have been in discussions with parties involved on the next steps for the events. While it was clear that there was an appetite from some quarters for the events to be played at a later date, the EIHA were keen that any resolution had to involve the option for those who had purchased tickets to receive a refund.
The Laidler Finals were due at Widnes and Planet Ice have now been able to confirm the process for getting refunds for the event.
Fans who require a refund for the event AND WHO BOUGHT THEIR TICKETS ONLINE should email firstname.lastname@example.org – remembering to include all their details.
Due to consumer law, it is only be possible to refund tickets bought online in this manner, as tickets bought in person or over the phone will need to be refunded by the venue directly, something that will not be possible until the site is able to operate reception services at Planet Ice, Widnes.
Tickets will not be refunded automatically. Planet Ice would ask for customers understanding and patience as there is only a skeleton staff available at Head Office to process the refunds.
Please remember to include all your details when applying for a refund.